为什么对话会进留言？
1、首先，确认客服在线状态，客服在线才能接待对话哦
2、如果客服在线，请查看客服账号的接待上限，如果接待上限过低，超过上限的访客将会自动转到留言，建议接待上限调整至99。
配置方式：设置-团队管理-客服与分组，选择具体的客服账号进行【编辑】操作。
为什么是留言状态
为什么对话会进留言？
1、首先，确认客服在线状态，客服在线才能接待对话哦
2、如果客服在线，请查看客服账号的接待上限，如果接待上限过低，超过上限的访客将会自动转到留言，建议接待上限调整至99。
配置方式：设置-团队管理-客服与分组，选择具体的客服账号进行【编辑】操作。
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